Terms & Conditions

By placing an order with Diamond China Hire, the customer agrees to the following terms and conditions.

  • Liability

    Please note that the crockery supplied by Diamond China Hire is Vintage/Antique and is therefore extremely fragile. Diamond China Hire will not be responsible for any injury or damage to persons or property arising from the goods, however caused. Diamond China Hire will not accept liability for any claims that arise from any event concerning or involving items hired by Diamond China Hire, under any circumstances. All items hired remain the property of Diamond China Hire.

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  • Payment & Deposit

    A 50% non refundable hire deposit will be required on the date of booking. The balance of the Hire Charge and the Deposit towards Damage must be paid in full 4 weeks before the hire period.

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  • Hire Period

    The hire period is 4 days, however this can be extended subject to prior agreement with Diamond China Hire, and will be subject to an additional fee of 20% of the entire hire fee (not including any delivery charges) for each extra day.

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  • Delivery & Collection

    Due to the delicate nature of our goods, Diamond China Hire would prefer to deliver and collect all hired items, at a cost of £1 per mile unless within a 20 mile radius. If circumstances dictate that the hirer requests to organise transport, then this should be discussed at time of booking.

    When goods are delivered to the customer, we ask that the customer inspects the goods and signs the delivery note. In the unlikely event of any shortage or damage, the customer shall notify Diamond China Hire at the time of delivery. If the customer fails to perform an inspection of the goods under the conditions of the contract, the goods will be deemed to have been delivered in a clean and undamaged condition.

    Under no circumstances will hired items be left at unattended premises.

    The customer agrees to arrange collection of the hired goods by Diamond China Hire on the return date as agreed at the point of booking.

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  • Loss & Damage

    A refundable damage deposit of £100 or 25% of the hire cost (whichever is the greater) will be required for all hire items and will be returned once the order has been returned and checked for any damage or loss of items. The customer will be informed within 7 working days if there are any damaged or missing items to the order.

    Shortages and / or damage to the hired goods will be charged at 10 times the item hire price and deducted accordingly from the damage deposit. If the customer breaks or damages more items than the damage deposit covers, the customer will be invoiced for any extra costs.

    Damage deposits will be returned within 10 working days of the return of the order, either in full or deducted according to any breakages.

    In the event of a breakage, Diamond China Hire kindly asks the customer return the breakages for our records.

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  • Cancellations

    In the event of a cancelled forward booking less than 4 weeks prior to the delivery date for the hire, 50% of the lost hire charges will be payable by the hirer to Diamond China Hire. Any cancellations within 14 days prior to the delivery date for the hire will be charged at the full rate.

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  • Cleaning

    Our Vintage/Antique China and Glass is very delicate and precious to us. Each item must be washed and dried very carefully by hand. Under no circumstances should a Dishwasher be used. We at Diamond China Hire prefer to wash returned items ourselves reducing any risk of damage and to make sure each piece is clean and ready for our next client. A small charge of 10% of the total contract will be charged for this service. All we ask is that any food residue be gently removed and cups emptied of liquid before packing carefully in their original boxes ready for collection.

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  • All items hired remain the property of Diamond China Hire at all times.

    Diamond China Hire reserves the right to change these Terms and Conditions at any time.